Problem Solving

Problem Solving has become a key part of policing and community safety. The concept is based upon a foundation of collaboration between key agencies, so that each one can use its areas of expertise to focus on a particular issue locally, be it persistent offending and/or anti-social behaviour. Ideally, these courses should be delivered locally to police, local authority departments and other key agencies, so that they can work together on current problems during their learning experience.

Problem Solving for Practitioners - Level 2 Award

Duration:

This is a one day classroom based qualification with a pre-read and submission of a completed work book after the classroom phase. The classroom phase can be delivered at your work place and you are encouraged to invite problem solving partners to join the course, so that you can work together on current problems you face in your area.

Course Content:

How crimes happen; problem solving methods; how to scan, analyse and respond to problems; assessment methods; recording metrics before and after a problem solving project.

Relevant for:

Frontline Police Officers and Police Community Support Officers; Community Safety Teams; Local Authority Staff involved in housing, Community Safety, Management of Public Open Spaces, Reducing Anti-Social Behaviour and Licensing.

Strategic Problem Solving – Level 3 Award

Duration:

A 3 day classroom based course with a pre read and the submission of a completed workbook after the classroom phase. The classroom phase can be delivered at your work place and you are encouraged to invite problem solving partners to join the course, so that you can work together on current problems you face in your area.

Course Content:

Using SMART Targets; how to implement and manage the SARA model; identification of key partners; the importance of gathering metrics before and after a project to evidence success and identify areas for improvement; instilling a Problem Solving culture in the workplace; identifying and engaging with key partners.

Relevant for:

Police Supervisors; Local Authority Managers who operate in departments such as Housing, Planning, management of Open Public Spaces and Licensing; Supervisors from other key partner agencies.

For more information about our courses and cost, please complete the application or contact us at: